There seems to be something wrong here but I'm not sure about it. I can't understand why they are talking about "contraindications about the ESET AV engine operations".
The ticket is about the legit of the certificate. Here again the MSP response seems to be vague. They replied and immediately marked the issue as resolved, again:ĮSET has no contraindications about the AV engine operations. I reopened the ticket asking the MSP to confirm the legit of the certificate in previous communication. I asked myself "Is it really ok to continue?". You may have setup your certificate incorrectly or you might be under attack from third parties trying to steal your data The error is not about "expired certificates", it is about invalid Certification Authority.Īccepting their advice I used the link to download the product from the store but when the app starts another certificate error pops up, this time in a window with the options "proceed anyway" and "cancel" and the following message (*1): "the installation can be completed even in case of expired certificates" They replied and immediately marked the issue as resolved: It seems to be some kind of certificate misconfiguration on the MSP side so I stopped and opened a ticket reporting it to the MSP along with the info about the invalid certificate. The link's target page opens with a certificate error:įirefox error is SEC_ERROR_UNKNOWN_ISSUERĬhrome error is NET::ERR_CERT_AUTHORITY_INVALID
The MSP provider emailed me a link (to open on the devices) that, via an intermediate page, leads to play store to download/install the ESET Endpoint Security app. I'm looking for suggestions on how is a good way to proceed in a case like the one described below. This forum is the most related one among the ones I can select for a new topic.Īpologies if it is the wrong place, Let me know the right forum in such case. This question is related to both MDM and "customer care" issues with an ESET MSP. I'm having certificate issues during the installation of ESET Endpoint Security on Android mobile devices.
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